It is not everyone’s cup of tea to remain in printer and cartridge business. It is on the account of low revenue and knock-off cartridges that are sold very cheap. These knock off cartridges have become an easy alternative. HP has a solution for this: DRM. HP has added DRM to its all new Ink cartridges. This is not a rumor anymore.
After the controversy, HP has said announced that they would release an optional firmware update to DRM in next two weeks. HP says that only a few customers have been affected. HP aims to deploy security features in future as well.
This solution is not for you. This solution is for them. From last week, third party cartridges are not working anymore. Companies like 123kt that sells HP cartridges first noticed the change.
“The purchase of this update is to protect HP’s innovations and intellectual property,” the company tells WIRED.
HP has installed a security chip that has been installed in HP printers and cartridges. If you have used knock-off cartridges, then HP printers give warning sign that it is not compatible with this printer. Now, you cannot sell third party cartridges. You will have tough luck with knock off cartridges if you have a stock of it.
Two years ago, HP decided to split into two. Hewlett Packard concentrates on the cloud. Its partner HP Inc. deals in PC and computers.
HP Inc. has said that the revenue has dropped by 14 percent lately. Between spring and summer, the revenue dropped by 8 percent.
The best news for the consumers is that these restrictions are not going to last for a long time. This has been informed by 123 Inkt. 123Inkt has chips to tackle the HP security. This should be made available in a week or two.
On September 13 2016, HP users found that their third party ink cartridges have stopped supporting it. Many users had unofficial cartridges that they were using with their HP printers. Dutch printer and cartridge vendors have received more than a thousand complaints on a single day.
HP has officially stated that they have a new update of software and their printers are supporting only HP chipped cartridges. Some devices already had built in functionality. These updates were rolled out periodically. HP denied informing when they rolled out the latest update regarding these changes. But 123 Inkt says that the firmware update had been issued since March 2016. It has angered the customers that the unofficial cartridges were cheaper than the official ones.
The problem that is shown while putting in unofficial cartridges were “cartridge problem”, “one or more cartridges are missing or damaged” or “older generation cartridge”. Printers like OfficeJet, OfficeJet Pro, and OfficeJet Pro X are affected.
The unofficial ink filled in HP cartridge will still work, HP has told BBC. “These printers will continue to work with refilled or re-manufactured cartridges with an original HP security chip. Other cartridges may not function,” says HP.
Many HP users are disturbed. “I used to work daily but I am troubled after my HP printer has stopped supporting the third party cartridges that I have bought a month ago,” says a troubled user of HP printer. He was annoyed that HP had not taken the right step and this step was not in the favour of customers.
In many cases, new software is updated with new printers. In some other cases, this has been implemented as part of an update to the printer’s firmware.
123 Inkt, the dutch vendors of printers and cartridges, says that they have manufactured the compatible cartridges. The printer manufactures regularly implement firmware updates to improve the working of the printers. Unintentionally, unofficial cartidges lose compatibility. And that is why error messages are displayed on printers.