On September 13 2016, HP users found that their third party ink cartridges have stopped supporting it. Many users had unofficial cartridges that they were using with their HP printers. Dutch printer and cartridge vendors have received more than a thousand complaints on a single day.
HP has officially stated that they have a new update of software and their printers are supporting only HP chipped cartridges. Some devices already had built in functionality. These updates were rolled out periodically. HP denied informing when they rolled out the latest update regarding these changes. But 123 Inkt says that the firmware update had been issued since March 2016. It has angered the customers that the unofficial cartridges were cheaper than the official ones.
The problem that is shown while putting in unofficial cartridges were “cartridge problem”, “one or more cartridges are missing or damaged” or “older generation cartridge”. Printers like OfficeJet, OfficeJet Pro, and OfficeJet Pro X are affected.
The unofficial ink filled in HP cartridge will still work, HP has told BBC. “These printers will continue to work with refilled or re-manufactured cartridges with an original HP security chip. Other cartridges may not function,” says HP.
Many HP users are disturbed. “I used to work daily but I am troubled after my HP printer has stopped supporting the third party cartridges that I have bought a month ago,” says a troubled user of HP printer. He was annoyed that HP had not taken the right step and this step was not in the favour of customers.
In many cases, new software is updated with new printers. In some other cases, this has been implemented as part of an update to the printer’s firmware.
123 Inkt, the dutch vendors of printers and cartridges, says that they have manufactured the compatible cartridges. The printer manufactures regularly implement firmware updates to improve the working of the printers. Unintentionally, unofficial cartidges lose compatibility. And that is why error messages are displayed on printers.